The item you submit for claim should meet the following criteria:
- It should be paid in full from your Monese account
- Is should be purchased on or after the date you opened your account
- It should be brand new at the time of purchase and should be solely for personal use
- It shouldn’t be a peer to peer purchase or a second hand item
- It can be purchased worldwide, but if it is purchased in the UK or Europe then it should meet CE safety and environmental certification requirements
- It shouldn’t be in one of the exclusion categories.